According to NEYRO’s official FAQ, you can stop Quantum Alpha at any time. The return of funds typically takes about 48 hours because open trading positions may need to be closed safely before assets are returned through the smart-contract flow to your wallet.
Why a NEYRO withdrawal can take time
An agent may have open positions when you press stop. Those positions cannot always be converted back into the wallet asset instantly without closing/settling them. The product therefore describes a process where trading stops, open positions are closed, and the assets are then returned.
Stop/cancel the agent relationship
No new strategy execution should be initiated
Open positions are closed/settled
Smart-contract state is finalized
Assets return to the connected wallet
What to check while waiting
Confirm that you used the correct wallet, keep the transaction/status references shown in the interface, check whether the agent status changed to stopping/closed, and monitor the connected wallet and relevant blockchain explorer. Do not initiate random recovery transactions from links sent by strangers.
When should you contact support?
If the published processing window has passed and the interface still shows an unresolved status, collect the wallet address, transaction hash/status, agent name, date/time and screenshots, then contact support through verified official channels.
Step by step
Open NEYRO
Open the active Quantum Alpha/agent position.
Choose Stop / Withdraw
Follow the exact wording shown in the live interface.
Confirm required wallet action
If a signature or transaction is requested, verify it in your wallet.
Wait for open positions to close
NEYRO says the process typically takes about 48 hours.
Verify wallet receipt
Check the connected wallet and explorer; keep transaction references.
Escalate with evidence if overdue
Contact official support with wallet, transaction and timing details.
Frequently asked questions
Why did the interface say sent but I do not see funds yet?
A status can reflect an internal step before final on-chain receipt. Check the transaction hash, destination wallet, network and explorer status.
Is 48 hours guaranteed?
No. NEYRO says “typically” about 48 hours. Market/position closure and network conditions can affect timing.
Should I give support my seed phrase?
Never. Legitimate support does not need your seed phrase or private key.