Aurum Withdrawal Guide
Understand Aurum withdrawals from request to wallet receipt: destination address, network choice, processing status, transaction hash, blockchain confirmation and what to collect if support is needed.
A withdrawal is complete only when the destination wallet receives the asset on the correct network. An internal 'sent' status should be followed by a verifiable blockchain transaction when the transfer is on-chain.
Step by step
Choose the correct asset/network
Make sure the receiving wallet supports both.
Paste and verify the address
Check the first/last characters and any memo/tag.
Review fees and limits
Use the current live withdrawal screen.
Submit and complete security checks
2FA/email/other confirmation may apply.
Track transaction status
When a transaction hash appears, check it on the correct explorer.
Verify receipt in the wallet
Confirm token/network visibility; add the token contract to the wallet UI if needed.
Frequently asked questions
It says sent but my wallet shows nothing. What do I check?
Check the transaction hash, network, destination address and explorer status first.
Can the wallet hide a received token?
Yes. Some wallets require you to add/import a token before the balance is displayed.
What should I send support?
Transaction hash, wallet address, network, asset, amount, time and screenshots—never private keys.
Security & responsible use
Use only official links, protect your passwords and seed phrases, verify wallet networks and read current product terms before confirming transactions.
Official source
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